Frequently Asked Questions About Your Legal Rights
Your account data is retained for a defined retention period after closure for dispute resolution and compliance purposes. We do not use this data for marketing after closure. You can request deletion of specific personal information where local law permits. Contact our support team with your account closure date to clarify your region's retention rules.
Open your account, go to Account Settings and select 'Request My Data'. We'll compile your personal details, deposit and withdrawal history, game records and any correspondence. The file is sent to your registered email within 14 days. If you don't see this option, contact live chat and we'll process your request manually.
Your deposits are verified through our payment partners' secure networks. Once cleared into your account wallet, funds are held in our secure reserve and only move when you place a bet or request a withdrawal. If a deposit fails, it returns to your payment method. If you spot an unauthorised transaction, report it to our support team immediately for investigation.
You control access to your account through your password and email confirmation. We recommend a unique, complex password updated every 90 days. If you suspect unauthorised access, change your password immediately and contact support. We use two-factor verification for withdrawal requests to prevent fraud.
Your withdrawal records, deposit history and account statements are stored for as long as your account is active and for three years after closure for compliance and tax purposes. You can download your full transaction history anytime via Account Settings. If you need records beyond three years for a specific dispute, contact our support team.
You can update your registered email and phone number anytime via Account Settings. Changes to legal name or identity documents require verification to prevent fraud. Submit a name-change request through Account Settings with a copy of your updated ID. We process verification within 5 business days.
Account eligibility and access depend on local law where you're located. Players in Indonesia can open accounts and use DANA, OVO, GoPay and QRIS where permitted by local regulation. If you're unsure whether you can play, contact our support team and we'll clarify what applies to your region based on current local rules.
